1. GENERAL TERMS
The TsampaRouxalaki online store enables all internet users to be immediately informed about the products it offers and to make their online purchases in a safe and confidential environment.
2. INTELLECTUAL PROPERTY
Copyright and Trademark.
All content of the website www.tsamparouxalaki.gr as well as our pages on social media (Facebook, Instagram, TikTok etc.) including images, graphics, photos, drawings, texts, services provided and generally all the files of this are the intellectual property, registered trademarks and service marks of tsamparouxalaki and are protected by the relevant provisions of Greek law, European law and international conventions and treaties. Therefore, none of them may be sold, copied, modified, reproduced, reposted or "uploaded", transmitted or distributed in any way in whole or in part.
All photos and graphics posted on the online store tsamparouxalaki.gr as well as on the Facebook page Tsamparouxalaki (https://www.facebook.com/tsamparouxalaki/), are subject to copyright and we reserve all legal rights to use them. It is forbidden to store, copy and republish our photos without our written permission. "
3. PERSONAL DATA
Given the nature and volume of the Internet, under any circumstances, including the case of negligence, tsamparouxalaki.gr is not responsible for any kind of damage suffered by the visitor / user of the pages, services, options and contents of tsamparouxalaki.gr on his own initiative and with knowledge of the terms herein.
Collection and use of personal data
Tsamparouxalaki.gr collects personal data (eg Name, Telephone, Address, E-mail etc) when the visitor / user registers in his services.
The personal data of visitors / users collected by tsamparouxalaki.gr are used exclusively for the process of completing and sending the order and for updates on promotions of the company in question.
Disclosure of personal data
Tsamparouxalaki.gr undertakes not to sell, rent or in any way publish and / or disclose the personal data of its visitors / users to any third party. Tsamparouxalaki.gr may channel personal data of its visitors / users to third parties legal and / or natural persons only if:
a) Has the explicit consent of visitors / users to channel personal data. b) The channeling of personal data to legal and / or natural persons who cooperate with tsamparouxalaki.gr becomes necessary for the implementation of the wishes and / or orders of the users. The legal and natural persons that cooperate with tsamparouxalaki.gr have the right to process the personal data that the users of tsamparouxalaki.gr submit to it only to the extent that it is absolutely necessary to provide support to tsamparouxalaki.gr. c) It is imposed by a court decision or a decision of another public authority.
4. ORDER OF PRODUCTS AND CONSUMER PROTECTION
Orders through the online store are concluding contracts for distance selling, which are governed by the legal framework of Law 2251/1994 (as it is in force today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A '116 / 16.05. 2003). The user has the right to place a valid order through the online store, if is legally competent in compliance with the provisions of the Greek Civil Code (provided that he has reached the age of eighteen and does not provide legal assistance in concluding a contract of sale). Orders can also be placed by legal representatives of legal entities. The company TsampaRouxalaki, reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
5. MONEY RETURN
The visitor / user of the page www.tsamparouxalaki.gr has the right to request a refund for any reason. In order to do this, of course, all the conditions mentioned in the Return Policy of our company must be met. In any case, the product will be returned to you at your own expense. Once we receive the product and your refund is approved, we can complete the refund process. The amount we have to return to you is equal to the amount you gave when purchasing the product, minus the return costs which is € 4.99 and is independent of any promotional action (eg free shipping upon shipment). The refund can be completed only by depositing in your bank account in one of the following banks: Alpha Bank, Piraeus Bank and National Bank and within 15 days from the date we receive the returned product.
Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the prescribed time we will inform you by e-mail or telephone, in order to tell us if you wish, under these conditions, the completion of your order. The company TsampaRouxalaki does not bear any responsibility for any situation that is beyond its own fault and will do what is humanly possible for your best service.
In case of non-receipt of the ordered goods (and if an unreasonably long period of time has passed since the registration of the order), please contact a representative of tsamparouxalaki.gr at 289 150 0101. For the best and fastest service we will recommend you the special order code that has been sent to the email address you stated during your order.
In case of non-receipt or refusal to receive the ordered goods, with for any reason the fault of the visitor / user, tsamparouxalaki reserves the right to demand from the visitor / user the amount of 10 € which corresponds to the shipping and return costs of the products.
7. AMENDMENT OF THE TERMS OF THIS
Tsamparouxalaki.gr reserves the right to modify or renew the terms and conditions of transactions and undertakes the obligation to update this text for any change or addition to the terms.
Business data :
SMYRNAKIS EMMANOUIL - VAT EL045745910 - EL. VENIZELOU 212 - MINOA 70300 - HERAKLION CRETE